Stories That Stick: Real Teams, Real Shifts
Performance favored younger shoppers until a creative test highlighted routine-focused messaging. Delivery broadened, revealing midlife buyers with higher lifetime value. The team updated personas, spun a retention program around ingredient education, and saw subscriptions climb while acquisition costs stabilized across age cohorts.
Stories That Stick: Real Teams, Real Shifts
Product analytics surfaced a cluster that completed advanced workflows in week one. Ads mirrored those workflows, and algorithms concentrated spend there, boosting trials. The persona evolved from generic admin to process architect, reshaping onboarding content and sales talk tracks toward speed, automation, and measurable impact.